how to file returns using ecitizen - (https://ecitizen.kra.go.ke)

Question

Answer 1

To file your tax returns as encouraged in the Kenya Revenue Authority (KRA) poster, follow these steps through the eCitizen platform as indicated:

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How to File KRA Returns via eCitizen (ecitizen.kra.go.ke)

✅ Step 1: Log in

1. Go to: https://ecitizen.kra.go.ke

2. Log in using your eCitizen credentials (ID Number and password).

   If you haven't registered, click on Create Account and follow the prompts.

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✅ Step 2: Access iTax Services

1. After logging in, under "My Services", click on KRA Services.

2. You’ll be redirected to a linked iTax portal account.

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✅ Step 3: File Returns

1. On the iTax dashboard, click on "Returns" > "File Returns".

2. Choose your taxpayer type:

   • Resident Individual (most common for salaried or self-employed individuals).

   • Non-Resident, Company, etc.

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✅ Step 4: Select Return Type

• For employed persons:

  • Select Income Tax - Resident Individual.

• For Nil returns (no income during the year):

  • Select Income Tax - Resident Individual (Nil Return).

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✅ Step 5: Fill and Submit

1. Select the Return Period (usually 1st Jan to 31st Dec of the previous year).

2. Upload your filled return (Excel .zip file) if required, or file online.

3. Click Submit and Download Acknowledgment Receipt.

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Deadline:

File and pay your taxes by 30th June 2025.

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Support Contacts (as per poster):

• Call: +254 20 4 999 999 / +254 711 099 999

• Email: callcentre@kra.go.ke

• Website: www.kra.go.ke

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